Refund policy

Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-returnable items:

- Opened or used products

- Personalized items

Customers are responsible for return shipping costs unless the item is defective or damaged.

To request a return, please contact us at EssenceBeautyBox@hotmail.com 

We do not accept returns on sale items or gift cards.